Many motorists practically fall apart when they have to check under the hood of their car, yet they procrastinate on getting basic maintenance because they have little confidence in finding a reliable car care technician. This feeling of trepidation is increased by humorous yet negative advertising images that portray the average mechanic as lazy, inept and untrustworthy.The National Automotive Parts Association (NAPA), a recognized leader of the automotive aftermarket industry since 1925, wants customers to know there are simple measures they can take to find a reputable and highly skilled auto care technician.
- Shop around for an auto care facility before you need repairs. More cars are on the road than ever before, and with the average cost of a new vehicle exceeding $20,000 people are driving their cars longer. Basic automobile maintenance is the best way to keep your car running smoothly and avoid costly repairs.
- Ask that facility for references and follow up with calls to them. Reputable physicians always provide a list of references to prospective new patients, and your "car doctor" should be just as forthcoming. Don't be afraid to ask for references. A few minutes on the phone goes a long way to ensuring you get the quality car care you need.
- Ask family, friends and co-workers to recommend a reputable auto care shop. Personal recommendations from friends, relatives, even perfect strangers account for 60 percent of all car buying decisions. This same method should be used to find a quality car care center.
- Ask the Better Business Bureau in your area to check a business' reliability before you have repairs.
- Don't shop for price alone. It is important to remember that you are not just paying for the cost of the part and the time it takes to install it, but you are also paying for the professionalism and technical expertise of the mechanic.
- Insist upon a shop that is backed by a national warranty program.
- Look for signs that the shop has the equipment and skilled technicians needed to properly diagnose your car's problems. Nearly all cars built since the early 80s have computer-controlled systems designed to increase engine efficiency, reduce emissions and aid in engine troubleshooting. If a shop doesn't have the proper equipment or the expertise to diagnose your car, you may be taking a risk to have it repaired there.
- Seek out an auto care center that employs ASE certified technicians. It is not generally known that auto care technicians must undergo training and testing every five years to maintain their ASE certification. The ASE symbol is prominently displayed by repair facilities that employ these highly skilled auto care professionals.
- Ask if the repair facility uses brand name parts when repairing your vehicle. Brand name parts are typically engineered to original manufacturer's quality or better and often carry warranties.
- Choose an auto care center that provides a customer satisfaction policy. Such policies allow you peace of mind, not to mention saving you money.
